Privacy policy

Last Updated: September 11, 2026

Welcome to IXYVORA. We respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.

This Privacy Policy explains how IXYVORA collects, uses, stores, and protects your information.

1. Information We Collect

When you use our website or place an order, we may collect:

- Full name

- Mobile/phone number

- Email address

- Billing and delivery address

- Pincode

- Order details

- Payment/transaction information

- Information provided when contacting customer support

We may also automatically collect certain technical information, such as device type, browser type, IP address, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

- Process and fulfil orders

- Arrange shipping and delivery

- Confirm orders and payments

- Contact you regarding your order

- Provide customer support

- Process eligible replacement or complaint requests

- Improve our website and services

- Prevent fraud and unauthorized activity

- Maintain business and transaction records

- Send promotional communications where permitted

3. Payments

Payments may be processed through third-party payment gateways.

IXYVORA does not intentionally store complete debit-card numbers, credit-card numbers, UPI PINs, banking passwords, or similar highly sensitive payment credentials.

Payment providers may process your information according to their own privacy policies.

4. Shipping Information

To fulfil an order, necessary customer information may be shared with courier and logistics partners, including your name, phone number, delivery address, pincode, and relevant order details.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain cart functionality, understand website usage, and improve performance.

You may control cookies through your browser settings. Disabling cookies may affect certain website functions.

6. Third-Party Services

We may use third-party services for payments, shipping, website hosting, analytics, customer communication, advertising, and other business operations.

These providers may process information according to their own privacy policies.

IXYVORA does not sell or rent customer personal information as a business practice.

7. Marketing Communications

Where permitted, we may use your contact details to send information about products, offers, promotions, and IXYVORA updates.

You may request to stop receiving promotional communications.

Transactional messages relating to your orders may still be sent when necessary.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for:

- Order fulfilment

- Customer support

- Replacement/complaint processing

- Business records

- Accounting and legal requirements

- Dispute resolution

Information may be deleted or securely disposed of when no longer required, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may request:

- Access to certain personal information

- Correction of inaccurate information

- Deletion of information where legally applicable

- Withdrawal of consent where applicable

- Information regarding processing of your personal information

- Opt-out from promotional communications

We may verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization or consent.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can take appropriate action.

12. Fraud and Security

Information may be used to detect, investigate, and prevent fraudulent orders, payment fraud, unauthorized access, misuse of the website, and other unlawful activities.

Information may also be disclosed when reasonably necessary to comply with legal obligations or protect the rights, property, or safety of IXYVORA, its customers, or others.

13. External Links

Our website may contain links to third-party websites or services.

IXYVORA is not responsible for the privacy practices or security of third-party websites. We recommend reviewing their respective privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated "Last Updated" date.

15. Contact Us

For privacy-related questions, requests, or complaints:

IXYVORA

Email: [ixyvora@gmail.com]

Phone/WhatsApp: [8547162709]

Website: [ixyvora.store]

By using our website, you acknowledge that you have read and understood this Privacy Policy.