Shipping policy

SHIPPING POLICY

Last Updated: September 11, 2026

IXYVORA aims to process and deliver orders as quickly as reasonably possible.

This Shipping Policy explains our order-processing and delivery practices.

1. Order Processing

Orders are normally processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.

2. Delivery Time

Estimated delivery times may vary depending on:

- Delivery location

- Courier service

- Product availability

- Weather conditions

- Public holidays

- Remote-area delivery

- Other circumstances beyond our reasonable control

The delivery estimate shown during checkout or communicated by IXYVORA is an estimate and not necessarily a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on location, order value, product, or delivery method.

4. Courier Partners

IXYVORA may use third-party courier and logistics companies to deliver orders.

Once an order has been handed over to the courier, delivery is subject to the courier's operational network and procedures.

5. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information supplied by the customer, additional delivery charges or other consequences may apply.

7. Delivery Attempts

Courier partners may make one or more delivery attempts according to their own procedures.

Customers should ensure that someone is available to receive the package when required.

If a shipment is returned to IXYVORA because of repeated failed delivery attempts, refusal, or an incorrect address, the customer may be contacted regarding the next steps.

8. Delayed Deliveries

Delivery may be delayed due to circumstances including:

- Severe weather

- Natural disasters

- Public holidays

- Strikes

- Transport disruptions

- Courier operational issues

- High shipment volumes

- Incorrect address or contact details

- Other circumstances outside IXYVORA's reasonable control

We will make reasonable efforts to assist customers with delayed shipments.

9. Damaged Packages

If the package appears visibly damaged at the time of delivery, customers should document the condition of the package and contact IXYVORA as soon as possible.

For products covered by our unboxing-video requirement, customers should record the opening of the courier package from before it is opened.

10. Unboxing Video

For phone accessories, watches, and footwear, customers should record a complete courier-opening/unboxing video.

The video should show the package condition and the opening process clearly.

This may be required when submitting a complaint regarding damage, missing products, wrong products, or other eligible issues.

11. Delivery Areas

Delivery availability may depend on the serviceability of the customer's pincode by our courier partners.

Some remote or restricted locations may have limited delivery availability.

12. Contact

For shipping-related questions:

IXYVORA

Email: ixyvora@gmail.com

Phone/WhatsApp: 8547162709

Website: Ixyvora.store

By placing an order with IXYVORA, you acknowledge that delivery timelines can vary based on the circumstances described in this policy.